If you haven’t eaten with us before, you may be wondering what dining with us would be like. What better way to get an idea of what you can expect than to find out what other guests think! If you go through the reviews of our restaurant, there are quite a few things people love about our restaurant, food claiming the number one spot! But what else do past guests love about eating with us? Here are 3 things guests love about our downtown Gatlinburg restaurant:
1. Our Staff
Right after food, the top aspect of our restaurant people loved was our staff! We take pride in employing friendly, hard-working individuals that care about every person that walks through our door. We strive to go above and beyond for all of our patrons so you feel well taken care of and your experience is top notch. Find out what some of our previous guests have said about our staff members:
“I want to start with how friendly and welcoming the staff are here. I’m also thankful we were able to get seated before the dinner rush. The cocktails were great, beer was good, and the nachos were even better. Our server was great; shoutout to you Betty!!” – Matt Lawson, 5 stars on Google
“Go to Smith and Sons and ask for the waiter Alex. I promise you will not be disappointed. He was the best waiter that we could ever ask for. Alex went above and beyond to make sure that all of our needs were met and always did what he said he was going to do. The food was delicious, but we would go back because of the amazing service from Alex.” – Darian Ellyson, 5 stars on Google
2. The Atmosphere
One thing that can make or break a downtown Gatlinburg restaurant is the atmosphere. If guests don’t feel comfortable or enjoy the vibe, they probably won’t come back. At Smith & Son, we want everyone to feel welcome and enjoy the theme of our restaurant. Here are some of the things guests have said about our atmosphere:
“…Was an amazing atmosphere, absolutely loved all the whiskey barrels and painted brick walls…” – Heather Jacobsen, 5 stars on Google
“Nice clean restaurant with friendly staff. Tried their juicy Smoky Delphia and Mama Bear Burgers with french fries and coleslaw. Interesting design with whiskey barrel decorations and hanging pallet as lamps.” -Olga Ignatenkova, 5 stars on Google
3. Quick Service
It can be frustrating when you have a long wait and you’re starving. While wait times can’t always be helped, we work hard at our downtown Gatlinburg restaurant to get all of our guests seated in a timely manner so you can eat our mouth-watering food! Learn more about our quick service from these reviews:
“We are a large family, in such a busy tournament weekend they got us seated for dinner (8 of us) in 25 minutes. We accepted the 1 hour 30 minute estimate but they got us there much faster. The menu is thematically appropriate, few kid options but we were happy. Staff friendly, bathroom clean, menu clear and easy to read and substitutions were easy to accommodate on side options…” – Casey Lilly, 4 stars on Google
“Short wait times. Efficiency from wait staff was excellent. Food was good. I had the double burger and my wife had the french dip sandwich. Total was like 30 bucks. Actually pretty cheap considering you are smack dab in the middle of Gburg.” – Scott Anthony J, 4 stars on Google
Now you have a better idea of what other guests think about our downtown Gatlinburg restaurant! Planning on being in Gatlinburg soon and have questions about us? Reach out to us any time, and we will be happy to answer any questions you have!
